Does anyone's paid carers workers record their logs on phone

Socialise and chat about other areas of your life
The care agency we have use a phone...I have a list of issues with this.

1) neither us nor other health professionals can access it so there is no communication with GP, District Nurse, me, paramedics etc should the need arise delaying or even leading to the wrong treatment.

2) other health professionals should not have to pay £8 a month to access these records and neither should it fall to the client to pay either

3) in this area we get a lot of carers addicted to their phones and I am sick of finding carers texting and playing on phones while caree sits naked and cold halfway through a shower

4) its not a full care plan just "pointers" which leads to a lot of issues with things like "but it did not say dry before dressing after shower" (because everyone gets dressed wet!) Etc

5) they can clock watch too easily and will rush to leave early rather than fulfilling all tasks.

I could go on but the experience is a negative one...is there anything good about the system?
When my dad was alive and we had the extra help of carers from the private company the council used.
they would have to fill out the paperwork in a folder , and also text there boss when they arrived and when they were leaving.
that then changed , to they had to ring there work when arrived , and call there work when they were leaving , and state what they had done . then leave a note in the paperwork for the next carer to tell them what they had to do , or not do , or if anything had changed or if a dr had been called out .