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To complain to DWP re:WASPI site Pension Inequality - Page 12 - Carers UK Forum

To complain to DWP re:WASPI site Pension Inequality

Socialise and chat about other areas of your life
113 posts
Hi sunnydisposition

That was a shame that the petition didn't reach enough signatures, however it doesn't mean to say that we have given up!

Here is the reply from my MP's office about the issue's in my last post.


Thank you for your email. Yes, Mr W has been a longstanding campaigner over the maladministration issue and has previously submitted written questions pressing the case for compensation. He has also spoken on this subject in Parliament, signed up to the WASPI campaigns and addressed the North West Pensioners conference on the issue.

He will continue to press the government on this until justice is done.

I'm trying to remain positive and I hope that we are given compensation soon!
https://www.ombudsman.org.uk/publicatio ... nication-0

https://www.ombudsman.org.uk/sites/defa ... _Final.pdf

169. Between 1995 and 2004, accurate information about changes to State
Pension age was publicly available in leaflets, through DWP’s pensions education
campaigns, through DWP’s agencies and on its website. What DWP did reflects
expectations set out in the Civil Service Code, the DWP Policy Statement, the
Pension Service’s Customer Charter and the Benefits Agency Customer Charter.

170. However, DWP’s decision making following the 2003/2004 research failed to
give due weight to relevant considerations, including what research showed about
the need for ‘appropriately targeted’ information, what was known about the need
for individually tailored information, or how likely it was doing the same thing
would achieve different results. Despite having identified more it could do, DWP
failed to provide the public with as full information as possible. DWP failed to
make a reasonable decision about next steps in August 2005. It did not ‘get it
right’. And its failure to use feedback to improve service delivery meant it did not
‘seek continuous improvement’. That was maladministration.

171. DWP then failed to act promptly on its 2006 proposal to write directly to
affected women, or to give due weight to how much time had already been lost
since the 1995 Pensions Act. It did not ‘get it right’ because it did not meet the
requirements of the Civil Service Code, and it did not take all relevant
considerations into account. And it failed again to use feedback to improve
service delivery and ‘seek continuous improvement’. That was also

172. The maladministration led to a delay in DWP writing directly to women
about changes in State Pension age. If the maladministration had not happened
DWP would have begun writing to affected women by December 2006 at the latest,
28 months earlier than it did (in April 2009). We say this bearing in mind that it
took DWP 16 months to issue letters from when it decided to send them using CIS
in December 2007, and it is possible using a different database could have enabled
letters to be issued sooner than December 2006.

173. It follows that affected women should have had at least 28 months’ more
individual notice of the changes. For women who were not aware of the changes,
the opportunity that additional notice would have given them to adjust their
retirement plans was lost. The next stage of our investigation will consider the
impact that injustice had.
The whole thing makes interesting reading. It starts out looking like a whitewash in favour of the DWP and then suddenly highlights a series of howlers that shows that the DWP acted complacently and got it very wrong indeed.

Can't wait for the outcome!
113 posts