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When buying breakables at a shop, do you expect:

Poll ended at Wed Mar 07, 2018 9:12 pm

The shop to provide free wrapping e.g bubble wrap/ tissue paper / newspaper etc
100%
11
To take your own bubble wrap/ tissue paper etc
No votes
0
To pay for carrier bags to wrap the items in (before placing them in a shopping bag you took with you)
No votes
0

Hi,
As a result of a shopping trip at the weekend with S, I'm posting a poll to see if I have unreasonable expectations or not!

Melly1

PS by breakables I mean drinking glasses, crockery, vases etc
Are you going to name and shame,at some point?
I hope so!
The words duty of care, breach of duty of care, and resultant damage come to mind! I can't ever remember having to tell someone to erap fragile items, it always happens....but sounds like not, in your case? Come on, tell us more!?
I've had to ask twice, in many many years! Once in Tkmaxx. A delicate glass bowl. The assistant said we don't have much bubble wrap. I requested that some of what they had was used for my purchase. She did actually oblige so I can't really complain. The other time was from house of Fraser. So poorly wrapped, and someone bumped into my bag and I heard the dish crack! Went back, and said what had happened. It was replaced and wrapped well but only after the manager sighed.
I too am interested Melly!
Hi all,
I asked the question as I wanted to check I wasn't losing the plot!

Last weekend we went to The Range. S bought a glass. I asked for it to be wrapped and the cashier disappeared briefly, then said she hadn't any wrapping but offered us a bag ( as we already had a reusable bag with us,) I assumed she meant to wrap it in. I wrapped the bag, though doubted it would make much difference and then she said we needed to pay for the bag!

I wasn't impressed and emailed their customer services, to be told:

Thank you for contacting The Range with your concerns.

I would like to clarify, that our staff are not required to offer a packing or bubble wrap service at our till points, however we can offer the purchase of additional carrier bags if customers wish to wrap items.

Since the regulation regarding charging for carrier bags came into effect October 2015, all single use carrier bags have been chargeable at a minimum rate of 5p per bag. The sales for carrier bags are monitored, collated and provided to the secretary of state and as this is a legal obligation, failure to comply would result in fines and prosecutions.

I am sorry that you were unhappy with our business decision to not hold wrapping at our till points, this is due to the lack of available space and to ensure a quick and efficient service to all of our customers.
Melly1
Melly1 wrote:
Sat Feb 17, 2018 10:56 pm
Hi all,
I asked the question as I wanted to check I wasn't losing the plot!

Last weekend we went to The Range. S bought a glass. I asked for it to be wrapped and the cashier disappeared briefly, then said she hadn't any wrapping but offered us a bag ( as we already had a reusable bag with us,) I assumed she meant to wrap it in. I wrapped the bag, though doubted it would make much difference and then she said we needed to pay for the bag!

I wasn't impressed and emailed their customer services, to be told:

Thank you for contacting The Range with your concerns.

I would like to clarify, that our staff are not required to offer a packing or bubble wrap service at our till points, however we can offer the purchase of additional carrier bags if customers wish to wrap items.

Since the regulation regarding charging for carrier bags came into effect October 2015, all single use carrier bags have been chargeable at a minimum rate of 5p per bag. The sales for carrier bags are monitored, collated and provided to the secretary of state and as this is a legal obligation, failure to comply would result in fines and prosecutions.

I am sorry that you were unhappy with our business decision to not hold wrapping at our till points, this is due to the lack of available space and to ensure a quick and efficient service to all of our customers.
Melly1
I assume they now have one less customer ??????????????
More than one, most of us on the forum I suspect, certainly as far as fragile shopping is concerned. They must be throwing away oodles of packaging for stuff arriving, they need to turn a threat into an opportunity and have a packaging recycling bin that customers can help themselves from. Our local garden centre does this for flower pots, you can dump your old ones, take what you want. They make no profit from that, but then customers will buy lots of other things, plus coffee and cake (speaking for myself of course!)
I don't think your expectations are unreasonable at all! I am surprised at their response too. Quite dismissive actually.