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Carers UK Forum • Pointless in making complaints
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Pointless in making complaints

Posted: Fri Nov 15, 2013 10:11 am
by tracie
Pointless in making complaints as nothing gets done about them all it has done is cause me more distress I will never ever make complaints again due to being ignored

Re: Pointless in making complaints

Posted: Fri Nov 15, 2013 5:06 pm
by Brian Roberts
Hi tracie

I have to agree with you to some extent especially when councils are involved.
I made a complaint to the council because I was informed by the Social Worker the house which I jointly owned / occupied with my father would have to be sold to pay his care fees which was unlawful.
The response I got was that it was merely a suggestion and the Social Worker did not say I would have to abide by it.
They also said that before any sale happened it would have been looked at by the Care Funding Contribution Team, a copy of the land certificate would have been obtained and I would have been informed a sale did not have to take place.
I am just wondering why other people in my position are still being told the same thing.

Brian

Re: Pointless in making complaints

Posted: Fri Nov 15, 2013 10:26 pm
by Scally
On the contrary, the only way to makes changes happen is to make complaints. But like everything else, there are skills involved in making the RIGHT complaints to the RIGHT people at the RIGHT time. That's where we can help you.

Re: Pointless in making complaints

Posted: Fri Nov 15, 2013 10:32 pm
by bowlingbun
I always make a complaint when I've had bad service. They have a mixed reception. Some people grovel apology and offer compensation, others don't care - then I complain to their line manager! Complaints can form valuable feedback, if someone I speak to is young and experienced, I will suggest that they would benefit from further training. If they've seriously mucked up, I have legal expenses insurance - which once paid out £10,000+!

Re: Pointless in making complaints

Posted: Fri Nov 15, 2013 10:45 pm
by Eun
I would also further suggest that making complaints about bad treatment in hospital would also appear to be pointless as things are just covered up, documents lost and one is called a liar despite one having evidence to the contrary and also the lying bints who call themselves nurses back each other up in covering things up. If my son needs to go into hospital again I will video all interactions with them - let them try denying things then!

Eun

Re: Pointless in making complaints

Posted: Fri Nov 15, 2013 11:39 pm
by Sajehar
Complaining is powerful. We don't do enough of it in this county. We're actively discouraged. Ignore those siren voices that tell you you're wasting your time; that's what they want you to believe. Say's who?
What have you to lose, other than a bit of time and research? NEVER take authorities word for it; they want an easy life, and who doesn't?

So, I think you're wrong. Had I given up at the first hurdle,I'd never have reduced our service charges from £18.22 to £7.36, and the HA had to give back to the tenants nearly £250,000 overpayments, as the LTV decided.
Nor did I have any experience of the law; I just stuck to my guns!

Yes, it's disheartening, but that's what the 'powers that be' depend on... that you'll, not surprisingly, give up, because you have a fraction of a fraction of their resources. Surprise them, by not giving up.
Even if you lose, which you probably will, so what?
You will know that you tried your best - and know it for real - there is no feeling like it... but only if it is for real!

Otherwise, you have played right into their hands.

Desist in this understandable defeatism, that's what your being groomed for. Refuse to understand it; they rely on you 'understanding it.'
'Understanding what, exactly?'
Hit them with those questions, and they'll dive for cover... I guarantee it.

Eun, take those photos/videos... and make a show of it.

What more can I say?

Re: Pointless in making complaints

Posted: Sat Nov 16, 2013 6:48 am
by Brian Roberts
I think with councils and the NHS it is about money.
In my case where Dad had to be put in to secure care probably 4 out of 5 people may have believed the Social Worker when he / she says the house would have to be sold to finance the care and if a relative is taken home and is just driving the carer insane Social Services might not be too bothered about this.
I don't think the NHS / Council were bothered about my complaints.
The only concern they had was a big fuss would have happened if my father had killed a child which was certainly possible with his strength and state of mind.
I know the Social Worker said I would be responsible but I could not be taken to court for money I was not legally obliged to pay and I would hope the general population would have realised this had a child been killed.

Brian

Re: Pointless in making complaints

Posted: Sat Nov 16, 2013 7:33 am
by bowlingbun
Brian, that is one of the most stupid things I have ever heard. Having recognised that dad was a vulnerable and potentially dangerous person, the social worker was responsible for making sure dad was in a place of safety, for him and the population, not you!

Re: Pointless in making complaints

Posted: Sat Nov 16, 2013 8:14 am
by Sajehar
Bowlingbun is right; that's the daftest explanation I've ever heard!

Sometimes the silliest of examples serve best.
About 5-6 years ago the local train authority tried to slap a £20 fine on me, for committing the heinous crime of getting of my tickets station two stations down the line.
I’d been doing this for ages as I lived in Liverpool, but worked in Birkenhead over the water.
Come Friday night, I’d jump on a train from Birkenhead to North Wales to visit my boyfriend. The return ticket only covered me to return to Hamilton Square, Birkenhead. So, when I returned to Central Station, Liverpool I’d always go to the ‘Excess Fares’ booth and pay the difference.
I did this one Sunday night, complete with the £1.30 difference in my hand, only it was closed.
Instead, two uniformed ‘officers’ were outside it. Confused, I offered them my £1.30 difference; they issued me with a £20 fine for fare-dodging instead.
I refused to accept it.
Noways was I fare-dodging; the Excess Fare booth was a good 20ft before the first of the barriers. “How come I came here first if I was fare dodging, with excess fare in hand to boot, and how come it’s now closed?”

“We’re having a blitz greig targeting fare-dodgers.”

“Fair enough,” says I, “but it’s obvious I’m not a fare dodger, so what’s your gripe?”

I refused point blank to pay their ridiculous £20 ‘fine’ for them deciding to close the ‘Excess Fares’ booth; with no notice of this.

They then wrote me out a ticket, threatening me with court. I said, ‘Fine; I’ll see you in court. Let a judge decide the fairness of this.”

I then received a flurry of letters from their solicitors. I then took it to the equivalent of the train operators Ombudsman. They found in the train companies favour.
I then wrote back to the impartial ‘Ombudsman’, informing them that they’d have to take me to court to ‘get’ their £20 so-called ‘fine’. I really was prepared to go to jail, rather than pay this £20 I knew was just plain wrong.
Apart from accusing the train operators of being a bunch of thieving bastards, I also pointed out that, according to their own website, train operators have to bring in train operators from another area to conduct ‘blitz crigs’, on commission!
The incentive being to collar just about anyone who wants a quiet life, and will stump up £20 regardless.
I also pointed out that I’d heard a radio show – Radio Merseyside, Rodger Phillips Show – whereby real ‘fare dodgers’ had simply given the post code address of a neighbour, and they’d received this so-called fine instead. A less than perfect system…. I’ll see you in court.

I was a bit disappointed they never took me up with my challenge. To this date, I’ve not received a reply back (but I’ve still got all the tickets, etc) and I’ve never actually been in court.
An LVT is not the same thing (Land Valuation Tribunal, or something.)

But, you know what, I don’t care if they do. And I don’t care if I lose. Because I will know I did my best.
I may not succeed, but somebody behind me might. Maybe my little ‘mite’ will contribute to their one? Maybe not? Who cares?

I haven’t the faintest idea what your complaint was in the first place. Maybe justified, maybe not.
But I’m with you, body and soul, in making it in the first place.

But Scally’s right. Make them to the right person, at the right time. But who has that kind of knowledge, all of the time?
It's pot luck. Just chuck it out there into the ether. Who knows where it may fall?

You’d be in no worse a position than you are now, would you?

I'm confusing two different replies to two different people. NEVER take the word of an 'Offical' person, just because they are 'offical'.

Re: Pointless in making complaints

Posted: Sat Nov 16, 2013 11:46 am
by Brian Roberts
Hi Sajehar

I think it is easy to break railway rules.
I did buy a train pass for a few separate weeks although I normally drove / walked to work in the Birmingham area.
When my train pass was on its last day I went with some friends to Coventry. My train pass covered me for about half of the journey and I bought a return ticket for the other half and got a non stop train to Coventry.
A ticket inspector got on and said my ticket was not technically valid because the train did not stop at the station my season ticket covered me to.
He did say he will not issue a penalty ticket that time but told me that I could have to pay a penalty fare if I was seen again.
As it happened when we returned the next train did stop at the station where my season ticket covered me to but my friends would have caught this type of train with me even if it had got back to New Street 10 minutes later.
I do think that rule was stupid and it may have been changed as this happened about 8 years ago but I did not blame the inspector.
I am unlikely to have this combination of tickets in future but I am sure I was not the only person to have done this.

Brian