Letter of complaint.
Posted: Sat Aug 03, 2013 3:55 pm
I just thought I'd post my letter of complaint about our appalling treatment yesterday.
For the attention of the Practice Manager.
Dear Mrs ************************,
I feel the practice seriously let us down yesterday 2nd August.
I phoned at approximately 9:00 am and spoke to Linda about Jill's urine sample results. She said they hadn't been looked at yet and would get a doctor to take a look.
I waited all day for a phone call as I knew there must be something wrong, otherwise the receptionist will say 'No further action is required'.
At 6:00 pm I rang again. I spoke to Jill your receptionist, who seemed surprised to find that it still hadn't been seen by a GP.
She said 'I'll see if I can get one to look at it'.
I rang again at 6:30pm to find the surgery closed for the weekend!
To say I was furious would be an understatement!
Jill was by now in so much back pain that I rang Devon Doctors out of hours, not expecting that they could read the result, but a Dr Lawrence from Exeter chased it up through Torbay hospitals laboratory.
He later rang me back to say 'Yes Jill does have another UTI'.
He faxed a 'script' for Macrodandtin 100mg to Boots Kingsteignton for me to pick up before midnight.
Had it not been for his diligence to duty, my wife would have been suffering unecessarally all weekend. This is totally unacceptable!
I'm sad to have to write this letter as your practice is usually of the highest standard.
Jill your receptionist told me that you had had an exceptionally busy day, with a doctors meeting in the afternoon.
Surely checking lab results comes first?
I trust that you will be looking into this matter with some urgency. We dont want this to happen to someone else.
I respectfully await your reply.
Yours sincerely
Peter *************** (Mr)
For the attention of the Practice Manager.
Dear Mrs ************************,
I feel the practice seriously let us down yesterday 2nd August.
I phoned at approximately 9:00 am and spoke to Linda about Jill's urine sample results. She said they hadn't been looked at yet and would get a doctor to take a look.
I waited all day for a phone call as I knew there must be something wrong, otherwise the receptionist will say 'No further action is required'.
At 6:00 pm I rang again. I spoke to Jill your receptionist, who seemed surprised to find that it still hadn't been seen by a GP.
She said 'I'll see if I can get one to look at it'.
I rang again at 6:30pm to find the surgery closed for the weekend!
To say I was furious would be an understatement!
Jill was by now in so much back pain that I rang Devon Doctors out of hours, not expecting that they could read the result, but a Dr Lawrence from Exeter chased it up through Torbay hospitals laboratory.
He later rang me back to say 'Yes Jill does have another UTI'.
He faxed a 'script' for Macrodandtin 100mg to Boots Kingsteignton for me to pick up before midnight.
Had it not been for his diligence to duty, my wife would have been suffering unecessarally all weekend. This is totally unacceptable!
I'm sad to have to write this letter as your practice is usually of the highest standard.
Jill your receptionist told me that you had had an exceptionally busy day, with a doctors meeting in the afternoon.
Surely checking lab results comes first?
I trust that you will be looking into this matter with some urgency. We dont want this to happen to someone else.
I respectfully await your reply.
Yours sincerely
Peter *************** (Mr)