Haven't Heard From My Local Council

[Andrew_19051]

I've wrote to my local council (on my dad's behalf) last month about finding employment and my job search benefit (Universal Credit) ending.

I still haven't got a response from them. But after looking at my letter I realised I've forgotten to type in a reference number (however, I've included my home address).

Could this be why they haven't responded - and does this mean I will have to write to them again?

Thanks.


EDIT:

Last month, I wrote a letter to my local council to report a change. They haven't sent me a response letter. Today, after looking at my copy of the letter I've sent them, I realised I haven't included a reference number on it. Is this why they haven't responded (or do they not send respond letters)?

[Chris From The Gulag]

Hi Andrew.

A little perplexed.

LA ? ... and not the DWP ( Job Centre and UC Unit ) ?

By letter as opposed to online ?

If UC is involved , your online journal is the place for that.

Care to expand a little.

[Andrew_19051]

Sorry for the confusion. I realised I've overcomplicated my thread a little. Let me try simplifying it and get to the point (disregard my previous post):

Last month, I wrote a letter to my local council to report a change. They haven't sent me a response letter. Today, after looking at my copy of the letter I've sent them, I realised I haven't included a reference number. Is this why they haven't responded (or do they not send respond letters)?

[Chris From The Gulag]

Most probably ... is the only logical answer.

( If the envelope was address to , say , THE HOUSING DEPARTMENT ... but not the letter , that could also be a valid reason as most post is opened centrally ... and then distributed to the various departments ... your letter could have reached , say , THE WASTE DISPOSAL section and ... after reading the first paragraph , filed appropriately ? )

Most Organisations are " Lost " if their customer does not quote a reference number.

As if searching for a name and / or address in their records was beyond their capabilities.

If I were you , I would try submitting whatever online ... most LA web sites are geared up for electronic replies.

Not only that , greater chance of said communication reaching the right pair of eyes.

( How many separate departments inside a normal LA ... purely rhetorical ! )

[Andrew_19051]

Thank you.