Telephone call from someone from this forum

[Cerinthe]

Just that really. I was phoned at work to ask me about the magazine and advise me of helplines. I was somewhat surprised as I didn’t think I’d shared either my telephone number or my real name. The caller was polite so I didn’t query anything about the call but was a bit perturbed afterwards. Anyone else?

[Chris From The Gulag]

Hi Cerinthe.

A data breach ?

No data available to mere forum members to enable any one of us to contact you direct.

Have you had any contact with CUK itself ... completing a questionaire / responding to a news letter perhaps ?

Out of curiosity , helplines ... CUK ? ... or external ones ?

[leah_1902]

Could be a scammer.. Yesterday I got a call from someone who apparently worked for a oven maintenance company around lunchtime. Are you on the do not call list or not?

[susieq]

It wouldn't have been from a member or a forum moderator as neither would have access to your phone number unless you have shared it.

It might have been from one of the membership team who would have access to such details if you provided them when you signed up.

I will highlight this to our Forum admin team to see if they can throw any light on the call.

[Cerinthe]

Thank you. I was a little surprised and was going to ask where they got my details but I was at work, taken by surprise and totally confused by the call. Nothing untoward about the conversation but totally unsought contact by telephone

[leah_1902]

Thank you. I was a little surprised and was going to ask where they got my details but I was at work, taken by surprise and totally confused by the call. Nothing untoward about the conversation but totally unsought contact by telephone

It sure is a mystery!

[Chris From The Gulag]

Strange ... the CUK site is SILENT on the question of data protection.

( Search on main site ... no results. )

Oh dear ?

Said issue has been raised before ...

[leah_1902]

Thank you. I was a little surprised and was going to ask where they got my details but I was at work, taken by surprise and totally confused by the call. Nothing untoward about the conversation but totally unsought contact by telephone

Can you track the location where the number is being dialed or not?

[Michael Carers UK]

Just that really. I was phoned at work to ask me about the magazine and advise me of helplines. I was somewhat surprised as I didn’t think I’d shared either my telephone number or my real name. The caller was polite so I didn’t query anything about the call but was a bit perturbed afterwards. Anyone else?

Hello Cerinthe. The call you received would have been from our Caring Caller volunteer Sudhir. For the past four years Sudhir has been coming into the Carers UK office once a week to call new members and welcome them to the organisation. He lets new members know about the Forum, the helpline and the information on our website. There is some information in the Terms and Conditions for members that lets people know that they may receive such a call, but you may have missed this when you joined up.

This was a one-off call and you are unlikely to receive any further calls from Carers UK. However, if you'd like to ensure that you don't receive any more calls from us, please send me a private message or email membership@carersuk.org

If you have any further feedback on the call, please let me know by private message too.

Thanks

Michael

[bowlingbun]

Michael, that sounds like a lovely idea. Maybe put something to this effect on the "New Members" page?