Am I overreacting

[Wannabehappy]

So went shopping in asda today went to the kiosk to get my cigarettes (yeah i started again) with my brother who i am a carer for. They would not serve me as my brother was with me and i explained that i am his full time carer and that he has just turned 14 and has special needs and asked them to get the manager (he used to be my manager when i worked there so knows the situation) but he was not in. They tried calling there section leader but there were having there dinner. The customer service agent then says to me well alot of 14 year old drink and smoke now days. After 5 minutes got really annoyed as the person will still trying to get hold of someone to authorise it. Then i see a lady at the till next to me with her son who was 16 but she didn't have a problem buying her cigarettes. Gave up and told them i would go somewhere else. Whilst leaving i explained to the security guard (a friend) and he said i should leave my brother outside and go back in... Well no as he can't be left alone. Like i said before Asda do not support carers, ones who work for them and ones who are customers.


Rant over

[bowlingbun]

That's discrimination. Ring their Head Office and mention the Disability Act, and make sure they give you something in compensation for all the distress they've caused you. Then give up the cigarettes, you know you don't really need them!

[Wannabehappy]

That's discrimination. Ring their Head Office and mention the Disability Act, and make sure they give you something in compensation for all the distress they've caused you. Then give up the cigarettes, you know you don't really need them!

I called yesterday and they said someone would get back to me... They didn't so called again today and they guy is going to call me and tell me what they are going to do. I'm doing stoptober with my friend

[Lazydaisy]

Sadly, there is not much you can do about it. Shops can serve who they like. My husband was with our daughter in Tesco a few years ago,and went to buy a bottle of cider. It was a hot day and we fancied a glass of cider with our evening meal. My husband is registered blind so needed help to get the cider.My daughter was over 18,had driven herself and her Dad to do the shopping,but they were refused,"in case you had over the alcohol to under 18's." My daughter showed her ID, but they said my husband may give the alcohol to someone outside the shop!!!! My daughter pointed out the customer at the next till,who was buying alcohol even though he had children with him(small children). She said that he could be buying it for them, the shop said she was being silly,but it is the same reasoning that they gave.
I believe that it is discriminatory. A big supermarket recently refused to allow a young woman in when she had a guide dog with her and and they refused to allow a young boy with a walker in, because they thought it was a skateboard!
Wannabehappy, I hope you have more success with your complaint than I did.(My family drinks alcohol about twice a year,and only one glass then!)

[Wannabehappy]

Sadly, there is not much you can do about it. Shops can serve who they like. My husband was with our daughter in Tesco a few years ago,and went to buy a bottle of cider. It was a hot day and we fancied a glass of cider with our evening meal. My husband is registered blind so needed help to get the cider.My daughter was over 18,had driven herself and her Dad to do the shopping,but they were refused,"in case you had over the alcohol to under 18's." My daughter showed her ID, but they said my husband may give the alcohol to someone outside the shop!!!! My daughter pointed out the customer at the next till,who was buying alcohol even though he had children with him(small children). She said that he could be buying it for them, the shop said she was being silly,but it is the same reasoning that they gave.
I believe that it is discriminatory. A big supermarket recently refused to allow a young woman in when she had a guide dog with her and and they refused to allow a young boy with a walker in, because they thought it was a skateboard!
Wannabehappy, I hope you have more success with your complaint than I did.(My family drinks alcohol about twice a year,and only one glass then!)

The manager came round to my house and personally apologised for what happened. Can't ask for more than that.

[crocus]

The manager came round to my house and personally apologised for what happened. Can't ask for more than that.

Well, thats quite a result