You also need to be aware that there is a considerable difference between what a residential home can charge a self-funder and what it will be paid by the local authority - for exactly the same room! It's now generally accepted that self-funders pay a premium of around 30% which is used by the care ...
Following on from my recent post regarding the Local Government & Social Care Ombudsman, I had an unexplained "compulsion" (!) to double-check the CQC rating of my mother's care home. Going on to their website, I was surprised to find that they had conducted a new inspection at the beginning of the ...
It's a commercial care-provider that we have a complaint against - I'm tenacious (and I have the time), so will probably go for it!
Thanks, Chris and MrsA, for your responses. I have spent a lengthy time going through the LGO website and believe that this is the place where we should pursue our complaint - not looking for any financial compensation (although it would be nice to hit the company "where it hurts" most!) but would r...
Just wondering if anyone has lodged a complaint through the Local Government & Social Services Ombudsman - and was the outcome worth the time and trouble?

Pennie
That's a great tip - thank you!

I have to use the rear entrance door at my mother's care home as I can't push her in her wheelchair up the very long ramp to the front door. They've recently replaced it with a very heavy plate glass door that I can barely hold open whilst manoeuvring mum through.
Not sure if it's at all relevant - but I understood that property was not taken into account when doing a financial assessment for domiciliary care (ie. not residential care) and only your mother's savings should be taken into account to determine whether she is self-funding or LA-funded. I wonder i...
Thank you for all your replies. The CQC said that it may constitute "deprivation of liberty", but when I look into this it seems to refer to safeguarding under the Mental Capacity Act - not being "trapped" in one's care home in this sort of situation. They did say that we could contact our local SSD...
Just to add …

We have contacted the CQC today, but apparently there's nothing they can do until the next scheduled inspection. They have said that they will contact us again nearer that date and will raise the matter "anonymously" with the care home at the time.
Will try and keep this as brief as possible, but would appreciate any comments/advice. Mum (mid 90s, self-funding, physical problems only) has been in her care home for five years. She has a room on the first floor. Over those years, the lift has broken down on numerous occasions (once for almost fo...