. . . or if you prefer a quick chat on the phone first, phone 0808 808 7777 from Monday to Friday, 9am – 6pm. Thankyou everyone foe your replies.I have spent an hour on phone to social workers today and my mum as never had a review since she s been having care so they re going to do that as soon as...

bowlingbun wrote: ↑

Sun Feb 13, 2022 6:25 pm

Talk to the Care Quality Commission.
If the care agency are doing this to mum they will be doing it to others, and they need to stop it!

Hi thanx for reply I did contact CQC they just sent the email to the care company

She shouldn't need to phone. She can ask for a copy of the staff rota. That would give her all the information she needs. And yes. For intimate personal care, she has every right to insist on a female member of staff. Hi thanks for replying I have rang the social workers to get them to sort this ou...

The Se Discrimination Act said that you had the right to a same sex carer for personal care. If the agency were short staffed they should have contacted mum in advance if only a male was available and ask if it was OK. Not doing this shows very little concern for mum's dignity and privacy. Hi thank...

I live with my mum but she as carers as well as I work.does she have the right to phone up the care company any day including weekends to find out which carers are on that day?they say we can't phone at the weekends unless it's an emergency and they never tell us who s on or introduce us to new care...