Poorest And Most Vunerable The Hardest Hit : Especially Those NOT Able To Work !!!

Discuss news stories and political issues that affect carers.
105 posts
And people ask me why I'm not patriotic. How can anyone be proud of a country that treats people like this? Reputedly the 6th richest nation in the world?
Most household bills set for above inflation rises in April.

We look at a raft price hikes from phones and broadband to gas, water and electricity.


British consumers face a raft of price hikes over the coming weeks that in some cases will add hundreds of pounds to gas and electricity, phone, broadband, council tax and water bills. Over recent years, 1 April has become the date that utilities and others target to push through price hikes – and 2019 is no different. This is what you can look forward to.

Phones and broadband – up £150

Sky TV and broadband customers will see their bills rise by up to £96 a year from 1 April. Those with Sky entertainment, fibre broadband and talk anytime packages will see an increase of £2 a month for each service. A customer with multiple products could see a rise of up to £8 a month, although Sky says the average increase is £3.50 a month, or 5.1%. The increases are significantly higher than inflation, meaning many customers will have to be allowed to leave penalty free. Sky will usually agree new better terms if you threaten to depart, so make the call.

The next biggest sufferers are set to be around 250,000 Virgin Mobile pay-monthly customers who will see their bills rise from April as part of a tariff shake-up, with some reporting huge annual hikes of as much as £150 a year. It happens on Sunday 31 March. The company is replacing older pay-monthly and sim-only tariffs, and says customers will be moved on to the closest equivalent deal. Again, if you’re affected, you can leave penalty-free.

On the same day EE monthly mobile customers are being hit with a 2.7% price rise – which is December’s retail prices index inflation figure. The rise also affects sim-only customers, but not pay-as-you-go. O2 and Three have both said their pay-monthly contract customers will see a rise of 2.5% from April. Note, the mobile firms can increase prices mid-contract in line with inflation or below without giving customers the option to leave.

Gas and electricity – up £117

On 1 April, the energy regulator Ofgem’s price cap rises by £117 a year, effectively allowing all the energy firms to increase prices on their most expensive variable tariffs up to the new capped figure of £1,256. The big suppliers have all announced prices will go up, and the new rates will add about £100 to annual bills between April and July. Npower will have the highest variable tariff at £1,230, after it raises prices on 17 June. E.on’s will be the lowest of the big six at £1,153.

Anyone on a standard tariff will be overpaying by around £200 a year after these planned hikes, so act now and switch to a cheaper deal.

It is not just those on variable tariffs that will see price hikes next month. Energyhelpline says that 47 fixed-price deals are coming to an end on 1 April alone, and the average increase faced by affected customers if they do nothing is £153. If you haven’t switched supplier in recent years or were on recently ended deal, you need to take action and find a cheaper deal.

Council tax – up £42

April Fools’ Day will also see council tax bills rise. Three-quarters of local authorities are set to increase tax by more than 2.5%, the Local Government Information Unit has said, although in some cash-strapped areas they will rise by double that.

Owners of average band D homes will typically pay an extra £42 a year. In Northamptonshire and Gloucestershire the rises are 5% and 4.99%, while in Oldham and Cornwall it is 3.99%.

Average water and sewerage bill in England and Wales will also rise on the same day by £8 to £415 a year on average.

The biggest rise is set to hit households in Yorkshire, with an average increase of £16 to £401 a year by Yorkshire Water – a 4% increase on current prices. Thames Water bills will rise 3% to an average of £398. In contrast, bills for South West Water customers will decrease by an average of 2%, albeit to a higher average £491 a year bill.

Lastly the NHS prescription charge in England will increase by 20p to £9 on 1 April. Residents in Wales and Scotland receive free prescriptions.

The cost of going to an NHS dentist in England also rises on 1 April. Band one inspection rises by £1.10 to £22.70. Band two charges, covering procedures such as root canals, rise by £3 to £62.10.
" I'm 57 and my parents have to feed me ": the universal credit digital obstacle course.

The digital-by-default benefit is causing problems for up to half of all claimants, according to the DWP’s own figures.


It’s fair to say Grant Borner knows a thing or two about computers. He was a mainframe operator, responsible for checking his firm’s processing systems, before he was made redundant in 2017. Yet even Borner struggled to complete his online application for universal credit when he was moved on to the government’s flagship benefit scheme last year.

“Not having the internet at home is a nightmare. I had to stop it to reduce my bills,” he says. “I went around to my parent’s house and used theirs but I got timed out after 45 minutes – I lost everything. I tried it several times but it wasn’t having it.”

Borner had to go to the job centre in Harlow on four different occasions that week to complete his application for the digital-by-default benefit, which combines six different payments into one. The delay meant the 57-year-old had to wait even longer than the then six-week delay for his first payment and was forced to use a food bank. “Without that food bank I wouldn’t have had a thing,” he says.

Borner’s struggle is far from unusual. The Department of Work and Pension’s (DWP) own survey data suggests 46% of people claiming universal credit need help applying online. The same data shows that a quarter of applicants who fail to submit their claims online put it down to difficulties accessing computers or the internet.

The government expects people to make and manage their claims online, but last year the UN’s rapporteur on extreme poverty, Philip Alston, noted that just over half of people on low incomes in the UK do not have home broadband and 21% of the entire population do not have basic digital skills. Alston said the digital-by-default design of the universal credit system may be contributing to the third of claims never reaching payment, and accused ministers of putting up digital barriers “that effectively obstruct many individuals’ access to their entitlements”.

Borner is still living with the consequences of that traumatic week, as he is paying off a loan from his job centre which he took out to cover his bills. This leaves him £292 a month. After bills he has about £2 a day for essentials like food. “I have to scrounge off my parents – they feed me,” he says. “I’m 57 years old and I should be looking after those pair of poor old sods. He’s 81. She’s 78.”

Borner also has to go to his parents to manage his claim, which requires claimants to record 30 hours of job hunting every week in an online journal. If he fails to update his journal he risks being sanctioned and having his benefit cut. “It’s a worry because I don’t have the internet at home,” he says.

Charities warn such digital requirements could have serious implications for 3 million existing claimants, including thousands unable to work because of disability or illness, due to be moved over to universal credit from 2020. Initially, 10,000 people will be transferred in a pilot starting this July. They will then be followed next year by millions of people claiming disability and unemployment benefits.

Mental health charity Mind is concerned that vulnerable claimants may be left penniless when they have to make claims online, as the government has refused to transfer people over to the new system automatically. “There is a risk that if you fail to make a claim in the time window there is nothing to stop you losing your money altogether,” says Paul Spencer, Mind’s policy and campaigns manager.

The DWP itself says chronically ill people are more likely than other claimants to struggle with applying and managing their universal credit claims online. The department’s 2018 report showed that nearly 40% of people with long-term health conditions find the application process difficult and 53% need ongoing support with their claims.

Spencer says the system has not been designed to take into account the barriers people face. “Too many people do not have access to computer or to the internet to make a claim.”

Problems don’t end once people have applied. Citizens Advice, which will be providing advice to universal credit claimants from April under a government scheme, says the benefit doesn’t take into account people’s actual circumstances.

“People are expected to monitor their online journals in almost real time. They get notifications for meetings and instructions in their online journals,” says Kayley Hignell, Citizens Advice head of welfare policy. “But many of our clients don’t have the internet at home or lack digital skills and may not get these messages. They then run the risk of getting sanctioned.”

Spencer says these threats can exacerbate illnesses and stop people applying for help. “The cumulative effect is that it sets people back. People are being made unwell or dropping out of the benefit system.”

Sixty-one-year-old Anne-Marie, who has been struggling with depression for 20 years, was told to apply for universal credit at the end of January when her husband, who has dementia, was taken into a care home in Oxfordshire. However, she had to seek help from her local Mind branch because she has few computer skills and cannot afford an internet connection.

“I’m absolutely hopeless on computers,” she says. “Applying was awful. We started at 11 in the morning and eventually we got through at 2 in the afternoon because the computer kept on crashing.” Out of desperation she phoned the universal credit helpline and was given an appointment at her job centre, where she was finally added to the system. She now has a five-week wait for any money.

“For the first time in my life I went to a food bank last week. It was humiliating for a woman of my age to go to a food bank,” she says. “I was never brought up to go begging or live off the state. I was told to make your own way in life.”

Despite lacking even a smartphone, Anne-Marie is expected to manage her claim online. “I’m getting anxious. If you don’t fill in your journal you get sanctioned and then how do I pay my rent? That makes you feel closer and closer to becoming homeless.”

Former railway trackman Josh, who hasn’t been able work since he had a serious heart attack and stroke three years ago, was told to apply for universal credit when his disability benefit was wrongly stopped.

“You are meant to go on online and do things which I find impossible. I cannot fathom it to be honest with you. I’m on such a low amount money I cannot afford the internet. I’ve got a really bad phone. I run out of 3G all the time,” says Josh, who lost 20% of his brain function in the stroke.

He says it is difficult for him to get online elsewhere. “I’m in a village. There isn’t any library in three miles of here,” he says. Josh has had to rely on his sister and girlfriend. “If they weren’t there to help me then I would probably be homeless by now. I needed them to do the online stuff because I couldn’t do it myself.”

The DWP insists people without internet access can use thousands of free computers in job centres and public libraries. It says applications can be made in person or on the phone. “Around 98% of people claim online, and the majority found the process easy,” says a spokesperson.

This doesn’t reassure Anne-Marie. She worries she won’t be able to survive on universal credit. “I don’t know whether I will be around in five years. I might end my life because the way things are going.”
The phrase disability discrimination and age discrimination come to mind. How can we treat them most vulnerable in society like this?!
Just like us , BB.

Nobody is fighting their corner ... carers / carees ... totally without a voice and disenfranchised ... even absent
from all the decision making process ... latest Carers Strategy leading to the Green Paper a prime example.

As for the current system , look no further :

https://www.carersuk.org/forum/support- ... ions-34895
105 posts