Surgery banned booking apointments in advance!

Discuss news stories and political issues that affect carers.
Our surgery did this for a period last summer, due to staff holidays. It was a nightmare. S needed a med review (before I could order him more repeat meds,) and they wanted us to ring up each day in the hope that there might be an appointment available. It was impossible to get through on the phone and when you did the appointments were all gone. On top of that S gets very anxious if he doesn't know in advance what is happening and when.