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Carers UK Forum • Glasgow - Page 2
Page 2 of 2

I object to call centres

Posted: Sun Jun 27, 2010 8:57 pm
by jessie
I object to call centres handling social services calls, as I do to BT, nPower et al using call centres. (Have changed all my service providers to smaller companies with decent customer co-ordination staff (the new old-fashioned method)

However, my experience with local SS was no better than call centre....I get someone who answers the phone & takes messages.....those messages are almost always passed incorrectly and inadequately....waste of time, and worse, the Social Worker ACTS on those incorrect messages.

Nothing will work until respect & personal responsibility is installed again into this country.