Our spinal unit at the orthopaedic hospital is awful to get through to, because the hospital has a voice-operated answer system. You have to tell the 'voice' which department you want, before you're put through (it was to make things easier for people using speaker phones). The 'voice' doesn't recognise 'Midlands Centre for Spinal Injuries', nor 'the spinal unit' - so I just say 'operator' and I get through to the main hospital switchboard who then put me through. On the very rare occasions that I have got through the 'voice' asks me if I want the 'Wrecking' ward! The ward that hubby goes into for his annual MOT, is called WREKIN ward, after the Wrekin Hill near Telford.
It's pronounced WREEEEEKIN. For such an important hospital within sight of The Wrekin hills, the 'voice' should be able to actually pronounce it correctly.
How do disabled people using speaker phones cope with this system? It's hard enough for me.