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Carers UK Forum • Help! I keep getting logged out of the forum
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Help! I keep getting logged out of the forum

Posted: Tue Aug 07, 2012 12:05 pm
by Lucy Carers UK
Hi everyone,

We've had technical difficulties today resulting in many members being logged out of the forum automatically. Apparently the problem is dues to 'cookies'.

So to fix the problem you need to:

1. Click on ‘Delete all board cookies’ at the bottom of the forum page

2. Click ‘Yes’

3. Then you need to delete all cookies from your browser. This link gives instructions on how to do this depending on what browser you are using (e.g. Internet Exploer, Mozilla Firefox, Google Crome etc.) http://www.wikihow.com/Clear-Your-Browser%27s-Cookies

4. You should now be able to log in to the forum

If you have any trouble or are still unsure of what to do, please let me know - either PM me or email lucy.tully@carersuk.org

Best wishes,

Lucy

Re: Help! I keep getting logged out of the forum

Posted: Tue Aug 07, 2012 9:10 pm
by malc
i found clicking back on to home page then back on to the forum did the trick.

Re: Help! I keep getting logged out of the forum

Posted: Tue Aug 07, 2012 9:25 pm
by sturdygirl
I'm Back! Image
Thanks for e-mailing me and adding this post, got there eventually!

Re: Help! I keep getting logged out of the forum

Posted: Tue Aug 07, 2012 10:14 pm
by bowlingbun
I always blame myself if the computer misbehaves, so it's a relief to find out this time it's not just me, but the link wasn't much help to me as I don't know how to find out which version of Explorer this laptop uses. I know I've found out before but it's too late in the day for the little grey cells to think straight!

Re: Help! I keep getting logged out of the forum

Posted: Tue Aug 07, 2012 11:18 pm
by Nenuphar
heeeeelp can't login or post from computer. This messge comes to you via my phone.

Re: Help! I keep getting logged out of the forum

Posted: Wed Aug 08, 2012 9:50 am
by Lucy Carers UK
Hi Nenuphar, have you tried following the steps above? Please let me know if they haven't worked for you and I will contact our technical support team.

Re: Help! I keep getting logged out of the forum

Posted: Wed Aug 08, 2012 10:14 pm
by DeltaDawn
I sent you an email - but forgot to put my user name on it.
Image
Thankfully, I have just read the mail you sent to all members.
As you see, this time the door was unlocked for me.
Image

Re: Help! I keep getting logged out of the forum

Posted: Sun Aug 12, 2012 1:11 am
by Nenuphar
As you can see I can now log in.... But I can't get to View New Posts.

I just posted a new topic, but afterwards it wanted me to log in again to post here.
Have tried to resent cookies on browser [Google Chrome].

Any ideas? Computer [Mother's] is so old it should be in a museum.... so suggestions it needs replacing will be met with derision, bearing in mind my wonderful iMac has been rusting in the garage for the last 2 years thanks to my stubborn caree - doubt it will ever work again *sobs and prepares for its funeral*

Re: Help! I keep getting logged out of the forum

Posted: Sun Aug 12, 2012 12:15 pm
by malc
delete the shortcut that appeared on your web page and it will work perfectly.

Re: Help! I keep getting logged out of the forum

Posted: Wed Aug 15, 2012 1:12 am
by Nenuphar
still not working on computer eventried forgot password option , works on this here phone but can't express myself when trying to type on keys the size of an ant. Bugger. LOL Image