Tue Oct 26, 2010 3:39 pm
At the moment, am not yet working as a carer, but I'm communicating with residents every day in a care home. I've some difficult situations every day as I just don't know what to answer to them... English isnt my first language and somehow I just find it hard to answer these,..
e.g...
1. I say to a resident "good morning dear, how are you today?" and she answers "not so good, my legs hurts and my back is not good"... errr... me: ? any examples to answer?
2. Am discussing about something with a resident and maybe they're not feeling so well and they say something age-related like "you know am 94 years old already"... how to comment their age or answer in these kind of situations..
3. One resident has alzheimer and he's always saying how he's going to leave soon, and go home. And if I could help him to get ready and take outside.. He can't walk or do much by himself so a carer should help him.. so Is it bad if I say a carer will come and take you there later, so dont worry? Any better options? What if he can remember I've said that..and that what I said didnt happen...
4. One resident is blaming me going trough her wardrobe and that is not part of my job so I never touch her wardrobe. But she says she saw me doing it and shouts dont touch it, just do your job. How to answer to her in this situation?
Thank you for any help :- )
e.g...
1. I say to a resident "good morning dear, how are you today?" and she answers "not so good, my legs hurts and my back is not good"... errr... me: ? any examples to answer?
2. Am discussing about something with a resident and maybe they're not feeling so well and they say something age-related like "you know am 94 years old already"... how to comment their age or answer in these kind of situations..
3. One resident has alzheimer and he's always saying how he's going to leave soon, and go home. And if I could help him to get ready and take outside.. He can't walk or do much by himself so a carer should help him.. so Is it bad if I say a carer will come and take you there later, so dont worry? Any better options? What if he can remember I've said that..and that what I said didnt happen...
4. One resident is blaming me going trough her wardrobe and that is not part of my job so I never touch her wardrobe. But she says she saw me doing it and shouts dont touch it, just do your job. How to answer to her in this situation?
Thank you for any help :- )