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Supporter Services Manager

  • Salary:£34,233 - £37,574 (inclusive of ILW if full-time)
  • Location:London, SE1
  • Job type:Fixed term: 12 months
  • Closing date:12 March 2018, 6.00 pm
  • Interview date:19 March 2018

About Carers UK

Sooner or later, most of us will face the challenge of caring for family and friends who are older, disabled or seriously ill. But it’s rarely in the plan.

Carers UK is the national membership charity for the 6.5 million people in the UK who are unpaid carers – and who save the UK a staggering £132 billion per year.

We are seeking a Supporter Services Manager on a one-year fixed-term contract to establish, lead, develop and promote excellent supporter services across all Carers UK teams in order to optimise the member and supporter journey and experience. This role will also ensure that our wider team of Communications, Engagement and Fundraising complies with all aspects of the General Data Protection Regulations (GDPR) – training in GDPR will be provided.

Why Carers UK?

We want to grow a community of campaigners, volunteers, donors and fundraisers from our 40,000 existing members and the several hundred new members joining every month. To help make this happen, you will develop new processes and procedures for embedding excellent support to members and supporters, including those who choose to donate, across all Carers UK teams.

And the rewards? On a daily basis you’ll have the satisfaction of connecting with carers and former carers across the UK and enabling them to contribute to our supportive community and movement for change.

But don’t just take our word for it. Here’s what our members say:

‘I love being a member of Carers UK and find the online forum a godsend to unload my problems with people who totally understand.’

‘I really appreciate Carers UK as it helps me when I feel alone and isolated.’

‘Huge thanks to the highly professional team at Carers UK. You enable our voice to be heard.’

Our vision for 2021

We have created a 5-year vision and plan inspired by the experiences, frustrations, passions and commitment of our members and supporters. We believe our plan can create a world where carers feel respected, valued and supported.

The vital ingredient for delivering that plan is you. We’re building a movement of carers and everyone who recognises the importance of caring, so we can unite behind this vision and plan and work together to make it happen.

This role is ideal for someone with excellent communication skills who is keen to develop their career in supporter services in the third sector, making the most of digital technology and working closely with experienced senior staff and Directors.

For further information and an application pack please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Closing date: 12 March 2018

First interviews: w/c 19 March 2018

Second interviews: w/c 26 March 2018

Please send in your application as soon as possible.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

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