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Client Services Officer

  • Salary:£25,276 plus £3,827 ILWA
  • Location:20 Great Dover Street, London SE1 (currently remote working)
  • Job type:Full time, permanent
  • Closing date:07 May 2021, 5.00 pm
  • Interview date:10 May 2021

Carers UK is looking for a Client Services Officer to support the Client Services team in delivering activities to maintain and grow income from Carers UK’s products and services, including the Employers for Carers forum and the Digital Resource for Carers.

The pandemic has really shone a light on what Britain’s unpaid carers do and with as many as one in four of us now providing care we believe we have a burning platform to bring about change, as well as provide carers with the support they need.

The Client Services Officer will support the Business Development and Innovation team responsible for Carers UK’s digital products and services for professionals such employers and local authority commissioners and service providers.

About you

You will be highly confident approaching and building rapport with prospective and existing clients with a commitment to a sustained high level of outbound communication. Collaborative in approach and with excellent communication skills you will have the ability to prioritise and manage a combination of different tasks and work effectively and efficiently to tight deadlines.

About the role

Carers UK’s Business Development and Innovation team develops and delivers a range of digital products and services for unpaid carers. We need a self-starter who will assist the client services team to develop, deliver and grow its earned income activities. You will carry out prospects research to support new business development, while providing support to existing clients and building relationships through active client engagement.

About us

Carers UK is the leading national charity, supporting, advocating for and connecting unpaid carers across the UK.

With over 6.5 million unpaid carers in the UK and 6,000 individuals becoming a carer every day the need to support them is growing and urgent. Unpaid carers save the country an estimated £530 million each day and are vital to the friends and family members they support, as well as to the wider community.

COVID-19 has dramatically affected carers across the country. Our recent polling suggests that the figure for unpaid carers could now be as high as 13.6 million, with 4.5 million people starting to care overnight due to the impact on coronavirus on services and individuals.

How to apply

The closing date for applications is Friday 7 May 2021, 5 pm.

First interviews will be held the week commencing Monday 10 May.

Personal statement (no more than 2 sides of A4), CV, personal details form and completed monitoring form should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it.. The information on the diversity monitoring form will be treated as confidential and used for statistical purposes only.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge


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