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Help us Track the Act

We want carers across Wales to help us Track the Act so we can see what’s making a difference to your life, and what more needs to be done. Complete our short survey and tell us about your experiences.

Clcik here

For a paper version please ring 02920 811370

Or Download Here in English and Welsh

Am Gymraeg 


The Social Services and Well-being (Wales) Act has now been law in Wales since the 6th April 2016. 

This Act aims to transform the way that social services are delivered in Wales and contains important new legal rights for carers. 

Carers Wales has, for the last year been gathering evidence through the Track the Act survey to see whether these new legal rights are a reality. We have been gathering evidence from carers across Wales about how local councils have delivered on communicating these important new rights through their duty to provide information, advice and assistance services and also whether they are delivering on their legal duty to offer carers a needs assessment as soon as it appears to the local council that  carers may have a need for support.

As part of this information gathering process, we also submitted Freedom of Information requests to all 22 local councils across Wales.

The results of the survey and responses to the Freedom of Information requests have enabled us to publish the second in our briefing on the monitoring of the Act’s implementation.

We are also publishing the responses we have received from the 17 local councils who responded to our Freedom of Information requests. 7 local councils did not provide any, or significant amounts of data. 

We will continue to work closely with both Welsh Government and local councils and at the end the briefing we have made a number of recommendations that should be actioned as a matter of urgency.

To see the latest briefing, please click this link

To see the FOI responses, please click this link


Questions and Answers

How long does it take to fill in Track The Act?

It should take no longer than 5 minutes to fill in the Track The Act survey online.

Can I fill in 'Track The Act' on paper?

Yes, you can download a copy of the new Track The Act survey via this link or you can request to be sent one through the mail by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

When I fill in the survey, what is the information used for?

The information provided is collected together with everyone else who fills in 'Track The Act' to provide a picture of how the Social Services and Well Being Act (Wales) 2014 is being implemented across Wales. It will also allow us to determine how your particular local council is implementing the Act and what variance there is between local councils.

Is the information I provide anonymous?

Yes, unless you fill in your details at the end of the survey, all the information you give to 'Track The Act' is anonymous. 

I filled in the first 'Track The Act' survey, should I fill in this new one?

Yes, we want everyone to fill in this survey regardless of whether they filled in the first survey or not. 


Help us Track the Act

By completing our short survey and telling us about your experiences, you can help us track whether the Act is making a difference for carers across Wales.

Track The Act

Once you’re completed it, why not share it with other carers so we can build a full picture across Wales?

To keep up to date with the latest caring news and information in Wales, join Carers Wales.

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