If you have made an error in your one-off donation or if you change your mind about wishing to donate to Carers UK, we will refund your donation provided that you contact us within 7 days of the donation being made. Your refund will be credited to the card from which it was taken.
If you become aware that your card has been used fraudulently, please contact your card provider.
Donations made by Direct Debit are covered by the Direct Debit Guarantee. This policy complies with the guidelines set out by the Institute of Fundraising.