I have no faith in Social Services at all. They have failed our family many times, and ignore our needs. I care for my husband and son, who have varying needs. I have asked for support recently, I am at rock bottom after my younger son died suddenly last summer,and the Carers Assessment team have said they cannot help in any way. It seems to me that if your face fits, you get what you ask for. If you complain when something goes wrong, or stand up for your carees rights, or those of yourself as a Carer, you don't get anywhere.
I do not have any respect for most of the Social Services managers that I have come across. The staff who do the daily grind are usually willing,but do not have the support or teaching from their managers.
The standard answer from Social Services if I have any issues , is " well put in an official complaint then, and we will stand by what we are told to do". Too often, this is too much to cope with on top of my caring duties,and the twice I have done so, the complaint has gone in our favour and we have been proven to be in the right. Yet what do we get from it, nothing except more work, mosre expense,(all the paperwork and meetings), and a letter of apology.And that is it until the next time.
Good luck with your research. Just let your students out into the real world, and talk to real Carers and disabled people, without managers of Social Services listening in.