Upfront, Carers UK Adviceline and useful numbers

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If you or the person you care for are in immediate danger, extreme distress or require urgent medical attention, please talk to your GP, call 999 or go to your nearest Accident and Emergency department (A&E)

Adviceline Opening Hours
Carers UK’s advice and information team based in London is undergoing staff changes. This means the Adviceline is closed on Thursdays and Fridays whilst we recruit and train new members of staff. We will be taking calls on Monday – Wednesday between 10am and 4pm. . You can email or write to the Adviceline and we will respond to your enquiries within five working days.

You can also get hold of useful advice, information and support online.
• Visit our Help and Advice sections of our website, we have loads of information and downloadable factsheets on the topics people ask us about most.
• New to caring? Our Upfront guide will take you straight to the information you need to know. It takes only a few minutes to complete.
• Carers UK online forum is a community of people who know exactly how you feel. They may be strangers – at first – but you'll be surprised how sharing an experience or a problem with a fellow carer can make a world of difference.
• And our volunteer-led Listening Support service will continue to take calls on Monday and Tuesday, 10am to 4pm.

We aim to return to our five-day a week service by 1st December 2017.

Carers UK Adviceline 0808 808 7777
http://www.carersuk.org/help-and-advice/talk-to-us
Our Adviceline is staffed by experts with extensive experience of dealing with the problems carers face. We provide free and confidential information and advice on:
* benefits and tax credits
* carers employment rights
* carers assessments
* the services available for carers, and how to complain effectively and challenge decisions.

Our freephone number is 0808 808 7777
Note: Our Listening Support Service is available Mondays and Tuesdays. This is a service which provides a space where carers can connect with a trained volunteer who is a carer or former carer to have a chat. The service is available on Mondays and Tuesdays from 9am to 7pm by ringing the same Adviceline number above.

Or you can email us at adviceline@carersuk.org We will try to answer your email as soon as possible but we may not be able to do so on the same day. http://www.carersuk.org/help-and-advice/talk-to-us

Our website has a comprehensive information section where you will find a range of useful information about caring.

If you're new to caring please complete our UpFront Guide This is a simple tool for carers who are new to the maze of benefits and entitlements. Fill in your details, spend a couple of minutes answering questions and we'll guide you to the information you need.

Samaritans
Samaritans provides confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide. You can call free anytime, from any phone.
Phone: 116 123
Email: jo@samaritans.org
Website: http://www.samaritans.org/

If you're having suicidal feelings or someone you know is having suicidal feelings or mental health related problems then please visit the mind website http://www.mind.org.uk/ or if you feel you may be in immediate danger of causing harm to yourself or others, please call 999.

Cruse Bereavement Care

Cruse Bereavement Care promotes the well-being of bereaved people and helps them to understand their grief and cope with their loss
Phone: 0808 808 1677
Website: http://www.cruse.org.uk/
New to caring? Our Upfront guide will take you straight to the information you need to know: www.carersuk.org/upfront/

As well as practical and financial support, you’ll find information to help you manage the impact of caring on your health and relationships.

Need expert advice? You can talk to the Carers UK Adviceline five days a week, no matter where you are in the UK or how complex your query is. We do benefits checks and advise on financial and practical matters related to caring.

0808 808 7777
advice@carersuk.org
Open Monday to Friday, 10am to 4pm

The Carers UK Adviceline also includes a listening service, there for you to talk through your caring situation with a trained volunteer who understands what you are going through. Available Mondays and Tuesdays, from 9am to 7pm.