There nes to be an Independent Complaints system for Social Services

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It is quite wrong for Social Services to investigat Complaints internally within the local authority.

Also could apply to the NHS
There used to be an independent investigation system for the local authority about 25 years ago. It was quick, simple and effective. Only issues remaining after they'd discussed the problems with the officers concerned and the Complaints Department were referred to the Ombudsman. Was it scrapped because it was effective?!?!