Page 1 of 2

Blood test waiting times

Posted: Fri Aug 04, 2017 7:27 pm
by Huegatort
Last week my Son and I both went to have a blood test at our local hospital, we waited an hour and 10 minutes. We had called in twice before and the place was heaving, we had other appointments and couldn't wait.

Another woman who was a Carer, managed to take her Dad to another appointment in the same hospital whilst waiting and still managed to get back in time for his blood test. She too was stressed by it all, also having a child to care for at home.

This morning at 20 past 8 I went to have yet another blood test and when I got to the department, all of the seats in the waiting room were taken and people were standing around the walls, once again I couldn't wait. There were about 40 people already waiting in just the one waiting room, goodness knows how many were in the 2nd waiting room. I reckon there was at least a 2 hour wait.

Whilst being thankful to our NHS this is totally unacceptable; do they think that we all have hours to wait/waste when as Carers, we have a full working day each day and night.

Re: Blood test waiting times

Posted: Fri Aug 04, 2017 8:02 pm
by bowlingbun
Contact the hospital PALS team, and ask for a copy of their carers policy. It should say how they make reasonable adjustments for carers, as required by the Equality Act. Maybe allow carers to book appointments, or be the first to be treated.

Re: Blood test waiting times

Posted: Sat Aug 05, 2017 6:35 am
by susieq
Everyone assumes that blood tests can only done at hospitals but we have a couple of 'walk-in' clinics in the area (one at my GP's surgery) for blood tests which saves the need to visit our local hospital which is always mega busy. The one at our GP's is run very efficiently - everyone gets given a number when they arrive and then we're called through to the phlebotomist nurses in groups of ten - average waiting time from arrival to bloods being taken is about 45 minutes, often less :) At my previous GP practice they had a phlebotomist come in once a week on a Wednesday and you could book an appointment.

Have you enquired if there any such services in your area ?
bowlingbun wrote:Maybe allow carers to book appointments, or be the first to be treated.
usually the only patients 'allowed' to jump the queue are diabetics who are there for fasting blood tests.

Re: Blood test waiting times

Posted: Sat Aug 05, 2017 7:46 am
by bowlingbun
Yes, but they are supposed to make reasonable adjustments for carers and disabled, so why not allow carers to have appointments or go in with the diabetics?

Re: Blood test waiting times

Posted: Sat Aug 05, 2017 7:57 am
by susieq
bowlingbun wrote:Yes, but they are supposed to make reasonable adjustments for carers and disabled, so why not allow carers to have appointments or go in with the diabetics?
I do understand what you're saying and, up to a point, I agree with you - BUT can you imagine the riot that could ensue if other, apparently, healthy people were allowed to queue jump ? I can well remember getting filthy looks and snide comments made when I was called in first and I'm entitled because of my diabetes :shock: Besides which the phlebotomy clinics at hospitals are run on a 'first come, first served' basis, there is no 'appointment' system. However it is worth checking with the clinic what times of day are their quietest - if I had to have blood tests (other than for my diabetic review) at the hospital I got to realise that just after the lunch break time was much quieter than first thing in the morning.

Re: Blood test waiting times

Posted: Sat Aug 05, 2017 8:23 am
by stacey _1705
Our gps have a nurse sitting on a wednesday doing bloods.you can make an appoinntment.i was in and out within 10 mins had results 2 days later..do you have to go to hospital for this blood test?

Re: Blood test waiting times

Posted: Sat Aug 05, 2017 8:51 am
by susieq
As I said earlier Stacey, I now get all my blood tests done at the walk-in centre located in our health centre or one of the other nearby walk-in clinics but, unfortunately, in some areas there is only the local hospital :(

Re: Blood test waiting times

Posted: Sat Aug 05, 2017 8:58 am
by stacey _1705
Aw we are very fortunate then susieq we have this facilty.keeps us away from hospitals.our gps surgery has alot of services treatment rooms so dont realise how lucky we are getting that service if its not available in other areas.saves long hosp appointments or visits.

Re: Blood test waiting times

Posted: Sat Aug 05, 2017 10:13 am
by susieq
stacey _1705 wrote:Aw we are very fortunate then susieq we have this facilty.keeps us away from hospitals.our gps surgery has alot of services treatment rooms so dont realise how lucky we are getting that service if its not available in other areas.saves long hosp appointments or visits.
totally agree - apart from phlebotomy we also have x-ray services; ECG's; ultrasound; physio; visiting consultants for a variety of conditions; retinopathy clinic (diabetic eye test screening) and chiropody just to name a few ! I rarely have to actually go to the hospital :)

Re: Blood test waiting times

Posted: Wed Aug 16, 2017 12:25 pm
by Huegatort
Hi bowlingbun

On one of my visits I actually got to speak to the chief executive who was doing her rounds at the hospital. I explained all the problems that I faced having to wait; I made a few things clear to her. I also ask her to have a site on the internet for people to give feedback to the service to help understand any difficulties faced by the public. Only then will the powers that be understand fully that a first come first served service is not for all.

Thanks for taking the time to reply, I always appreciate your kind words of support and advice.

Regards