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Director of Policy and Public Affairs, Carers UK
The quality of care matters to all of us, particularly when it involves a relative or friend for whom we are caring. We all know good care when we see it and experience it. It is compassionate, caring, treats us like an individual, maximises our health, well-being and independence, is reliable and responds to what we need. Staff are well trained and knowledgeable and we’re confident that the care we receive will be good or even excellent. Carers say that good quality care gives them peace of mind and the impact of good quality care goes well beyond that into the world of jobs and employment. In our research, Quality of Care and Carers, seven out of ten working age carers said that good quality care enabled them to work – secure in the knowledge that their relative or friend would be well cared for.