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All payments must be received by the day of the course.
We offer a group discount of 10% when:
To qualify for the group discount, bookings must be made at the same time.
Courses commence at 10.00am and finish at 4.30pm, (half-day courses at 1.30). Please arrive by 9.45am to give time for coffee and registration. All training materials are provided, including comprehensive notes. Refreshments and a sandwich lunch are also provided, (one-day courses only). Every effort will be made to meet any individual requirements outlined on your booking form.
All cancellation notifications must be made in writing.
If you are unable to attend a course, you may substitute another member of your organisation, provided you confirm this in writing before the day of the course.
We cannot make refunds for cancellations received less than ten working days before a course. If cancellations are received after this time, the full fee remains payable. Refund requests which give the required period of notice will be subject to a £20 administration fee. Please state in writing to whom the refund cheque should be made.
We can transfer your place onto another Training Day, provided you have already paid for the course, and you inform us in writing no later than ten working days before the course.
If you are unable to attend a course, and your cancellation falls within the required period of notice due to illness or work pressures, a copy of the training notes can be sent to you on request, provided you have already paid for the course.
Cancellation of courses by Carers Training Unit:
Carers Training Unit reserve the right to cancel a training day, or to substitute the trainer. If we cancel a course, you will be given at least ten days notice, and a full refund or the option to transfer, provided you have already paid for the course.
Carers UK cannot refund deposits made on advanced travel or accommodation bookings. Carers UK will not be responsible for any travel claims for courses which we cancel on the day due to circumstances beyond our control, such as trainer illness, adverse weather or industrial action, etc.
